PRIVACY POLICY

Effective Date: January 8, 2026

By using this website, you agree to this Privacy Policy.

This Privacy Policy describes how Austen Diamond Creative Services LLC, dba Austen Diamond Photography / Austen Diamond Photo + Film (“we,” “us,” “our”) collects, uses, and shares information when you visit or interact with our websites, including austendiamondphotography.com, austendiamond.com, and related pages (the “Site”).

1) Information We Collect

We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from third-party services you use to interact with us.

A. Information you provide

Examples include:

Contact information: name, email, phone number, mailing address, company name, job title (if provided), and message content.

Project or inquiry details: shoot details, dates, locations, preferences, and other information you submit through forms, questionnaires, or email.

Payments (when applicable): if you purchase products or services, payment processing is handled by third-party payment processors. We may receive confirmation details (e.g., payment status), but we do not intentionally store full credit card numbers.

B. Information collected automatically

When you browse the Site, we (and our service providers) may automatically collect:

Device and browser information (e.g., IP address, browser type, approximate location derived from IP, device identifiers)

Usage data (e.g., pages viewed, links clicked, time spent, referring/exit pages)

Cookie and similar technology data (see Section 6)

C. Information from third-party services

If you use third-party platforms to interact with us (e.g., embedded video, social media, payment processors, email platforms, galleries), those services may provide us limited information consistent with their settings and policies.

2) How We Use Information

We use information to:

Respond to inquiries and communicate with you

Provide quotes, contracts, scheduling, and deliverables

Deliver products/services and process transactions

Improve the Site, user experience, and our offerings

Send service-related messages (e.g., confirmations, updates)

Send marketing emails where permitted (see Section 5)

Maintain security, prevent fraud, and enforce our terms

3) How We Share Information

We do not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising, as those terms are defined under applicable privacy laws.

We may share information with:

Service providers who help us operate (e.g., website hosting, analytics, email delivery, CRM, galleries, payment processors). They may access information only to perform services for us.

Legal/compliance: if required to comply with law, respond to lawful requests, protect rights and safety, or prevent fraud.

Business transfers: if we undergo a reorganization, merger, acquisition, or sale, information may be transferred as part of that transaction.

4) Data Retention

We keep personal information only as long as reasonably necessary for legitimate business purposes (for example, to respond to requests, maintain records, comply with legal obligations, and resolve disputes). We may retain certain records for tax/accounting or legal compliance.

5) Communications and Email

If you contact us through the Site, by email, or by inquiry form, you may receive communications related to your request (for example, replies, follow-ups, scheduling, quotes).

We may also send occasional marketing emails (for example, announcements, availability, or helpful resources). You can unsubscribe at any time using the link in our emails. We process opt-out requests within a reasonable period consistent with applicable law.

6) Cookies, Analytics, and Advertising

We use cookies and similar technologies (e.g., pixels, tags) to:

operate the Site,

remember preferences,

understand traffic and performance,

and (where used) measure marketing effectiveness.

You can control cookies through your browser settings. Disabling cookies may limit certain Site features.

Interest-based advertising / targeted ads (if applicable)

If we (or our partners) use advertising tools that support interest-based ads, you may be able to opt out through industry tools and platform settings.

7) Your Choices and Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You can request help at info@austendiamond.com. We may verify your request before acting.

Marketing emails: you can unsubscribe at any time.

We will respond to verified requests within a reasonable timeframe as required by applicable law.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online transmission or storage method is guaranteed to be 100% secure.

9) External Links and Third-Party Sites

The Site may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies.

10) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last updated.

12) Contact

Questions? Contact us at info@austendiamond.com.

If we run promotions, contests, or giveaways, they will be governed by separate rules posted or provided at the time of the promotion.